在许多方面，这类似于支持团队可能准备“知识库”文章的方式。没有灵丹妙药，你必须决定什么是有价值的知识，并过滤电子邮件以找到这方面的实际例子。
例如

From: customer@example.com
To: support@example.com
Subject: Problem with account

Hi,

I'm having trouble accessing my account. Can you help?

Thanks,
Customer

这种React可能被认为是不重要的：

From: support@example.com
To: customer@example.com
Subject: Re: Problem with account

Hello Customer,

I'm sorry to hear that you're having trouble accessing your account. Can you provide more details about the issue you're experiencing?

Regards,
Support Team

但另一种不同的React，比如这样的可能是值得的：

From: support@example.com
To: customer@example.com
Subject: Re: Problem with account

Hello Customer,

Sorry to hear that you're having trouble accessing your account. Here are some steps you can try to resolve the issue:

1. Make sure you're using the correct username and password. (Check that your caps lock is OFF.)
2. Clear your browser's cache and cookies, and re-try.
3. Try resetting your password.

If you continue to have trouble, please don't hesitate to contact us for further assistance.

Regards,
Support Team

因此，您必须决定在电子邮件中找到的哪些问题/答案集是值得学习的，然后格式化为输入输出对进行训练：

Input: I'm having trouble accessing my account. Can you help?
Output: Sorry to hear that you're having trouble accessing your account. Here are some steps you can try to resolve the issue: 1. Make sure you're using the correct username and password. (Check that your caps lock is OFF.) 2. Clear your browser's cache and cookies, and re-try. 3. Try resetting your password. If you continue to have trouble, please don't hesitate to contact us for further assistance.

请注意，这也需要剥离所有不相关的信息，如电子邮件标题，签名，网址，营销等电子邮件。
参见：https://platform.openai.com/docs/guides/fine-tuning/preparing-your-dataset